Service advisor (Newtown)


4 Aspen Court
Newtown, PA 18940
show contact info

Career Objective: To obtain position as a Automotive Service Advisor where I can utilize my technical, customer-oriented, and communication skills in a dynamic growth environment.

Professional Service Background

AAA Club Alliance, Langhorne, PA 2021 to 2022

Automotive Customer Service Advisor / Assistant Manager - Supervises and mentors Repair Technicians. Consults with Service Advisors, as needed, ensure appropriate work is assigned according to Technicians skill level. Verifies that repair and maintenance on all vehicles is completed accurately and in a professional manner.
Organizes the work presented and plans for the highest efficiency in the performance of all the job functions, including vehicle movement and parts procurement. Supervises communication between Car Care Center and customer. Ensures that customer is kept up to date of repair permissions, agreements, and expectations and that promised estimates and completion times are met.
Verifies and ensures continuous implementation and adherence to all AAA Car Care policies and procedures. Responsible for sales and operations of the store in the absence of the manager. Creates estimates and work orders from vehicle inspection.

Pep Boys Auto Parts and Service, Warminster, PA. 2013 to 2021/2023-2024

Automotive Customer Service Advisor / Writer – Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.

Northampton Valley Country Club, Richboro, PA 2006 - 2013

Dishwasher – Responsible for performing professional level dishwashing, including some prep work, washing work areas, setup and breaking down of events. This includes miscellaneous jobs requested by a Manager, Maître d, and Owner.

Educational Background

Bucks County Community College, Newtown, PA 2008 to 2010
Computer and Information Science

Middle Bucks Institute of Technology, Jamison, PA 2010 to 2013
Automotive Technology

Council Rock North High School, Newtown, PA 2008
Academic Diploma

Affiliations and Memberships

Bucks County Political Party Board Member
National El Camino Owners Association El Camino Central Forum

  • Principals only. Recruiters, please don't contact this poster.

post id: 7753290899


best of [?]