Director of Operations - Luxury Apartment Building (Philadelphia)
150 S. Independence Mall W
compensation: Commensurate with experience employment type: full-time
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Essential Job Functions
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with standards and consistency.
Oversee apartment departments to ensure an optimal level of service and hospitality are provided to tenants and clients
Assists management in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of tenant satisfaction and brand and work toward increasing departmental and overall tenant satisfaction.
Resolve tenant complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee the property accounting functions including but not limited to Accounts payable and receivable, PMS accounting and monthly rental and utility incomes.
Coordinate and oversee payroll functions.
Oversee and ensure internal audit standards are met.
Interact with the leasing staff to discuss and implement leasing strategies to continually improve occupancy levels, renewals, and revenues.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Create specific, measurable, achievable, realistic, and timely action plans to remedy tenant service deficiencies.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards when required to 'get your hands dirty'.
Perform other duties as requested by management.
Strong MS Office skills, familiarity with PMS.
Associate or Bachelor’s degree preferred. Experience in luxury apartment building management strongly desired
Principals only. Recruiters, please don't contact this job poster.
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